Monday to Friday
Office hours : 9:00 to 16:00
We have been working to reduce the adverse effects of shipping for several years now. Depending on the criteria (temperature, type of agent, shipping time, etc.), your biological control agents will be shipped in a cardboard box with thermal insulation, insulating papers, an icepack, etc.
This information will be provided during your transaction with your Anatis representative.
Yes, we ask that you sign for your package as a means to reduce the risk of mortality during shipment. This way, the package will be in the hands of someone who can keep it in more favourable conditions or in accordance with the indications on the packet.
If no one is physically present at the main door of the address you provided, the delivery person will leave again, taking your order.
Yes, customers who, for many reasons, prefer not having to sign for a package can request a “signature not required” (SNR) code from the carrier. This code will replace your signature, allowing the package to be placed on your doorstep. Purolator has a Single Shipment Use form and a Multiple Shipment Use form for this purpose.